Is AI really saving your team time?
AI is changing how businesses work. From drafting emails and summarising documents to analysing information and supporting customer service, the potential is significant. For many businesses, AI is already helping people complete tasks faster and handle workloads that once required hours of manual effort. However, there is another side to the AI conversation […]
Windows 11 Performance: What Does It Mean for Your Business?
When a computer takes an extra second to open an application, load a folder or respond to a click, it might not seem like a serious problem. It is easy to ignore. However, those small delays can quickly become frustrating when they happen throughout the working day. For businesses, they can also add […]
Should Your Business Use an AI Voice Assistant?
AI is changing how businesses work, and AI voice assistants are becoming an increasingly practical way to improve how organisations handle their telephone calls. For many businesses, the phone remains an important customer touchpoint. However, a significant amount of call time can be spent answering the same straightforward questions. What are your opening […]
Cyber Resilience: Why Your Business Needs a Plan Before a Cyber Attack
When a business experiences a cyber attack, the pressure can be intense. Systems may become unavailable, important data could be at risk, and employees need answers quickly. In these situations, businesses often have to make critical decisions with limited time and information. However, the best decisions are not made during a crisis. They […]
Why Cyber Resilience Requires More Than Technology
When businesses think about cyber security, technology is often the first thing that comes to mind. Firewalls. Backups. Security software. Access controls. All of these have an important role to play. But effective cyber resilience requires more than technology. When something goes wrong, businesses need people making decisions, clear communication, effective […]
Why Your Next Laptop Quote Might Show the Charger Separately
If you are buying a new laptop, you may notice a small change on your next quote. Some laptop manufacturers, including Dell, are now offering certain models without a charger automatically included. This is linked to new EU Common Charger rules designed to reduce electronic waste and make charging technology more consistent. For […]
Microsoft Copilot for Business: What Microsoft Copilot Wave 3 Means for Your Organisation
Artificial intelligence is changing the way businesses work. Over the last few years, tools like Microsoft Copilot have become a valuable addition to Microsoft 365. They help employees write emails, summarise documents, analyse information, and complete everyday tasks more efficiently. However, Microsoft Copilot is continuing to evolve. The latest updates, known as […]
What Happens When a Cyber Incident Hits Your Business?
A cyber incident can change the course of a working day very quickly. One minute, your team is working as normal. The next, someone cannot access their account, systems are unavailable or something doesn’t look right. The immediate instinct may be to call IT and start fixing the problem. But what happens […]
Fake CAPTCHA Scams: How to Protect Your Business
Most internet users have completed a CAPTCHA hundreds of times. Whether you are logging into an account or accessing a website, these simple checks have become a familiar part of everyday browsing. Because they appear so often, most people complete them without giving them much thought. Unfortunately, cyber criminals understand this habit. They […]
Their Microsoft 365 account had been compromised for weeks. Nobody knew.
The obvious sign of this incident was more than 300 attempted emails from a customer’s Microsoft 365 account. Our helpdesk responded immediately, blocking the account, revoking active sessions and putting controls in place to deal with the outstanding messages. Within 7 to 10 minutes of detection, access to the compromised account had been […]