How Well Is Your Team Using AI? Copilot Can Tell You.
Understanding what is really happening after rollout
How do you truly know whether your people are getting real value from AI and Microsoft Copilot usage at work?
Many businesses roll out Microsoft Copilot with genuine excitement. There are conversations about saving time, boosting productivity, and simplifying everyday tasks. Yet, once the initial rollout is complete, a crucial question often remains unanswered.
What does Microsoft Copilot usage actually look like across your business?
Availability does not always equal adoption. Without clear insight, Copilot can quickly become another underused tool rather than a driver of meaningful change.
Why is Microsoft Copilot usage hard to measure
In practice, most organisations rely on assumptions. Leaders assume teams are using Copilot because it is there. Employees assume they are using it well enough. However, assumptions rarely give an accurate picture.
As a result, AI usage can vary widely between departments, roles, and individuals. Some teams may rely on it daily, while others barely touch it at all.
This is exactly where Microsoft’s Copilot Dashboard feature, called Benchmarks, becomes valuable.
What are Copilot Benchmarks?
Copilot Benchmarks resides within Viva Insights, a part of Microsoft 365. Its purpose is simple but powerful. It provides business leaders with clear visibility into Microsoft Copilot usage across their organization.
Instead of guessing, you can see how many employees actively use Copilot, which Microsoft apps they use it in, and how often they return to it. More importantly, you can understand patterns in Copilot usage rather than isolated activity.
As a result, decision-making becomes informed, not instinctive.
How Microsoft Copilot usage compares to others
Beyond internal insight, Benchmarks adds another important layer of clarity. It allows you to compare your Microsoft Copilot usage with similar organisations.
For example, you can benchmark against businesses of a similar size, within the same industry, or operating in the same region. This comparison helps answer a critical question.
Is your organisation keeping pace with AI adoption, or is it quietly falling behind?
By understanding how your Copilot usage compares, you gain context that internal data alone cannot provide.
Addressing privacy concerns with confidence
It is natural for privacy concerns to arise when usage data is involved. Comparing Microsoft Copilot usage externally may sound uncomfortable at first.
However, Microsoft has been clear in its approach. All external data is anonymised and aggregated. It is processed through mathematical models designed to protect individual and organisational privacy.
This means you gain valuable insight without compromising trust or security.
Why Microsoft Copilot usage matters for business leaders
From a business perspective, visibility into Microsoft Copilot usage is a smart move.
Many organisations struggle to move AI initiatives beyond early trials. Despite strong intentions, adoption often stalls due to process challenges, lack of confidence, or cultural resistance.
By highlighting exactly where Copilot usage drops off, Benchmarks helps you identify where support is needed most. This could be clearer guidance, better training, or stronger alignment with daily workflows.
Supporting people, not policing them
Greater insight does not have to mean greater pressure.
While some employees may feel uneasy about the usage of data, the goal is progress, not punishment. Understanding Copilot usage allows leaders to support teams more effectively, not monitor them unfairly.
When you can see which teams use Copilot confidently and which struggle, you can respond with the right level of help and encouragement.
Turning Microsoft Copilot usage into real value
So, is your team using AI well?
With Copilot Benchmarks, you no longer need to rely on guesswork. You gain the insight to understand Microsoft Copilot usage, identify gaps, and take meaningful action.
That is how AI moves from a promising idea to a genuine business advantage.
Do you have any questions or concerns? Please don’t hesitate to get in contact with us today.